LAST UPDATED: January 9th, 2018
You are re eligible ask to send your original order again or place the equivalent new order instead of incorrect within 5 working days of the delivery date. Please contact our support team at firstname.lastname@example.org before to discuss all the details and desired option.
You are eligible for 50% discount for your next order if the order arrives damaged. Please contact our support team at email@example.com and send us the photos of damaged tiles.
You are eligible for a full refund of the order price, including shipping costs, if your order has not arrived as of the estimated delivery date, up until 30 calendar days past. If we can provide tracking information indicating the order has arrived, the refund request is void. In cases where the item is returned to the seller for any of the following reasons, the refund price includes item price only: incomplete address, unclaimed, returned to sender, or similar.
If you are dissatisfied with your purchase for any reason but still wish to keep the item, you can negotiate a discount for your next order with us for an amount that is agreeable to both parties. Please note that while you may request a future discount, we are not obligated to provide one and, depending on your reason for the request, may prefer that you return the item for a full refund instead.
Please contact us at firstname.lastname@example.org and describe your problem with the order. Please attach the necessary photos to confirm your claims.