Privacy Policy

Privacy Policy 

Last updated: June 2026 

This Privacy Policy explains how Wallpics.com collects, uses, stores, and protects your personal information when you visit our website, place an order, upload photos, contact us, or use our services. 

Wallpics.com is operated by: 

Monster Brain Studios Limited 
Company number: 2475673 
Suite 1404 Tung Wai Commercial Building 
109-111 Gloucester Road 
Wan Chai, Hong Kong 

By using Wallpics.com, you agree to the practices described in this Privacy Policy. 

1. Information We Collect 

We collect information that you provide directly to us, information created when you use our website, and information needed to process your orders. 

This may include: 

  • Your name, email address, phone number, billing address, and shipping address. 

  • Order details, product selections, quantities, delivery preferences, discount codes, and purchase history. 

  • Photos, images, designs, text, and other content you upload for printing. 

  • Messages, reviews, questions, complaints, or support requests you send to us. 

  • Technical information such as IP address, browser type, device type, operating system, pages visited, referral links, and website activity. 

  • Payment-related information needed to complete your purchase. We do not intentionally store full payment card details. Payments are usually handled by secure third-party payment providers. 

2. How We Use Your Information 

We use your information to provide and improve our services. This includes using your information to: 

  • Process, produce, print, package, and deliver your orders. 

  • Contact you about your order, delivery, payment, account, or customer support request. 

  • Check uploaded images for production quality and order accuracy. 

  • Provide customer service and respond to questions or complaints. 

  • Improve our website, products, advertising, and customer experience. 

  • Send service messages, order confirmations, delivery updates, and important notices. 

  • Send promotional emails or offers where permitted by law or where you have agreed to receive them. 

  • Prevent fraud, misuse, security incidents, and unlawful activity. 

  • Comply with legal, tax, accounting, and regulatory obligations. 

3. Uploaded Photos and Personalised Content 

When you upload photos or other content to Wallpics.com, we use that content only as needed to provide our services. This may include storing the file, preparing it for printing, checking print quality, producing your order, handling customer support, and resolving order issues. 

You are responsible for making sure you have the right to upload and print the photos you provide. 

We do not claim ownership of your uploaded photos. You remain the owner of your content. You give us permission to use your uploaded content only for the purposes described in this Privacy Policy and our Terms and Conditions. 

4. Sharing Your Information 

We may share your information with trusted third parties when necessary to run our business and provide our services. These may include: 

  • Payment processors. 

  • Printing and production partners. 

  • Shipping and delivery companies. 

  • Customer support tools. 

  • Website hosting and security providers. 

  • Email, marketing, and communication platforms. 

  • Analytics and advertising providers. 

  • Professional advisers, such as lawyers, accountants, or auditors. 

  • Government, legal, or regulatory authorities where required by law. 

We do not sell your uploaded photos. 

We do not share your personal information with third parties for their own independent marketing unless you have given permission or the law allows it. 

5. Payments 

Payments are processed through secure third-party payment providers. These providers may collect and process your payment details according to their own privacy and security policies. 

Wallpics does not intentionally store full credit card or debit card numbers on its own systems. 

6. Cookies and Tracking Technologies 

Wallpics.com may use cookies and similar technologies to make the website work properly, remember preferences, improve performance, understand how visitors use the website, and support marketing or advertising. 

Cookies may help us: 

  • Keep items in your cart. 

  • Remember website settings. 

  • Measure website traffic and performance. 

  • Understand which pages and products are popular. 

  • Show relevant advertising or measure advertising results. 

You can control or block cookies through your browser settings. Some parts of the website may not work properly if cookies are disabled. 

7. Marketing Communications 

We may send you marketing emails about Wallpics products, offers, discounts, or updates if you have signed up, purchased from us, or where we are otherwise allowed to do so by law. 

You can unsubscribe from marketing emails at any time by using the unsubscribe link in the email or contacting us through Wallpics.com. 

Even if you unsubscribe from marketing emails, we may still send important service messages related to your orders, payments, delivery, account, or legal notices. 

8. How Long We Keep Information 

We keep personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy. 

For example, we may keep: 

  • Order records for customer service, tax, accounting, legal, and fraud-prevention purposes. 

  • Uploaded photos for as long as needed to produce your order, provide support, handle reprints, or maintain your account/order history. 

  • Customer support messages for quality, training, dispute resolution, and record-keeping. 

  • Marketing records until you unsubscribe or ask us to delete your information, where applicable. 

We may delete or anonymise information when it is no longer needed. 

9. Security 

We use reasonable technical, administrative, and organisational measures to protect personal information against loss, misuse, unauthorised access, disclosure, alteration, or destruction. 

However, no website, online service, email system, or data transmission is completely secure. You use the website at your own risk and should take care when uploading or sharing personal information. 

10. International Transfers 

Wallpics.com may work with service providers, production partners, hosting providers, payment processors, and delivery partners located in different countries. 

This means your personal information may be processed outside your country of residence. Where required, we take reasonable steps to protect your information in line with applicable privacy laws. 

11. Your Rights 

Depending on where you live, you may have rights over your personal information. These rights may include the right to: 

  • Access the personal information we hold about you. 

  • Ask us to correct inaccurate or incomplete information. 

  • Ask us to delete your personal information. 

  • Ask us to restrict or object to certain processing. 

  • Withdraw consent where processing is based on consent. 

  • Opt out of marketing communications. 

  • Request a copy of your personal information in a portable format. 

To make a privacy request, please contact us through the contact details provided on Wallpics.com. 

We may need to verify your identity before responding to your request. 

12. Children’s Privacy 

Wallpics.com is not intended for children under the age of 13, or the equivalent minimum age in your country. 

We do not knowingly collect personal information from children. If you believe a child has provided personal information to us, please contact us and we will take appropriate steps to remove it. 

13. Third-Party Links 

Our website may contain links to third-party websites, apps, payment providers, social media platforms, or services. 

We are not responsible for the privacy practices, content, or security of third-party websites or services. You should read their privacy policies before providing information to them. 

14. Reviews, Social Media, and Public Content 

If you post a review, comment, photo, tag, or other content about Wallpics on public platforms, that content may be visible to others. 

If you submit a review, testimonial, or customer photo directly to us, we may use it for customer service, website, marketing, or promotional purposes where permitted by law or with your permission where required. 

15. Legal Requirements 

We may use or disclose personal information if we believe it is reasonably necessary to: 

  • Comply with applicable law or legal process. 

  • Respond to lawful requests from authorities. 

  • Protect our rights, customers, property, website, or business. 

  • Investigate fraud, security issues, abuse, or violations of our Terms and Conditions. 

  • Enforce agreements or resolve disputes. 

16. Changes to This Privacy Policy 

We may update this Privacy Policy from time to time. The latest version will be posted on this page with the updated date. 

If we make important changes, we may provide additional notice where required by law. 

Your continued use of Wallpics.com after changes are posted means you accept the updated Privacy Policy. 

17. Contact Us 

For questions about this Privacy Policy or how we handle personal information, please contact us through the contact details provided on Wallpics.com. 

Monster Brain Studios Limited 
Company number: 2475673 
Suite 1404 Tung Wai Commercial Building 
109-111 Gloucester Road 
Wan Chai, Hong Kong 

Or via email: support@wallpics.com