Shipping policy

Shipping Policy for WallPics.com 

At WallPics.com, we want your order to arrive safely, quickly, and in excellent condition. Please read our shipping policy below for details about processing, delivery, shipping costs, and related information. 

Order Processing 

Orders are typically processed within 1–3 business days after payment has been confirmed. Processing times may vary during holidays, promotional periods, or periods of high demand. 

Once your order has been processed and shipped, you will receive a confirmation email with tracking information, where available. 

Shipping Destinations 

We currently ship to the United States Territories.  

Please make sure your shipping address is complete and accurate at checkout. WallPics.com is not responsible for delays or failed deliveries caused by incorrect or incomplete address information. 

Shipping Rates 

Shipping costs are calculated at checkout based on your location, order size, shipping method, and any applicable promotions. 

We may offer free shipping on selected orders or during special promotions. Any free shipping offers will be clearly displayed on the website or at checkout. 

Estimated Delivery Times 

Estimated delivery times depend on your location. 

Delivery times are estimates only and are not guaranteed. Delays may occur due to customs processing, carrier delays, weather conditions, public holidays, or other circumstances outside our control. 

Tracking Your Order 

When your order ships, you will receive an email containing your tracking number, if tracking is available for your selected shipping method. 

Lost, Delayed, or Damaged Packages 

If your package is delayed, lost, or arrives damaged, please contact us at support@wallpics.com with your order number and details of the issue. 

For damaged items, please include clear photos of the packaging and the damaged product so we can review the issue and help resolve it. 

Incorrect Shipping Address 

Customers are responsible for providing the correct shipping address at checkout. 

If you notice an error in your shipping address, please contact us as soon as possible at support@wallpics.com. We will do our best to update the address before the order ships, but we cannot guarantee changes once an order has been processed or dispatched. 

Undeliverable or Returned Packages 

If a package is returned to us due to an incorrect address, failed delivery attempt, refusal to accept delivery, or failure to collect the package, we will contact you to arrange reshipment where possible. 

Additional shipping charges may apply for resending returned packages. 

Contact Us 

For questions about shipping, delivery, or tracking, please contact us support@wallpics.com